Orders & deposits
Your $49 reservation deposit is fully refundable any time before your ring ships. Email us with the confirmation reference from your receipt and we'll refund or amend the reservation the same day.
Support
We're awake
while you sleep.
Questions about an order, your size, the ring or the dream journal — this is where they get answered. Our support inbox opens with the ring.
Sizing & fit
Every reservation includes a free sizing kit, posted well before production. Wear the test ring for a full day and night — fingers change size while you sleep — then confirm your size in the app or by email.
Ring & app help
Charging, pairing, haptic strength, REM detection, exporting your dream journal — send us the ring serial from the app's Settings screen and we'll take it from there.
Common questions.
How do I cancel or refund my reservation?
Reservations aren't open yet — the checkout on this site runs in test mode and takes no money, so there is nothing to refund. When deposits go live they will be refundable in full, any time before dispatch.
Can I change my ring size after reserving?
Yes. Sizes aren't locked until your sizing kit comes back and production begins. Until then you can change size as often as you like at no cost.
When will my ring ship?
Units will ship in reservation order — earliest deposit first. We don't have a confirmed dispatch date yet, and won't publish one until manufacturing is locked.
The night-time pulse is waking me up.
The ring's motor has one fixed pulse, so there's no strength setting that changes what you feel at night. If it's waking you, turn off Overnight REM cue in Settings → Dream Cues. The pattern and intensity controls there shape the cue on a paired Apple Watch and the preview you can play — not the ring.
How do I get my data out — or delete it?
Open Account & Settings from the menu. Export my dreams writes your dream journal to a file you can save or share. Delete my account erases your dreams, tracked nights, coach conversations and dream images from our servers, permanently.
How do I leave the pre-release list?
Every dispatch has a one-click unsubscribe at the foot of it, or reply to any of our emails with the word “stop” and we'll remove you.
Reach a human
Still stuck?
Write to us in whatever detail suits you. We read everything and reply within one business day.